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TLC: Truly Listening to our Customers

Right from the start we want you to feel comfortable from the moment you arrive. Your experience here begins with a process we call “Meet and Greet”. Upon arrival our management team will introduce themselves to you and your loved ones. We want to get to know you and understand your needs as we work with you to develop your comprehensive plan of senior care and nursing home needs.

We want to provide you with an environment where your needs are met and you are satisfied. We encourage ongoing feedback and have comment boxes throughout our building. We understand that concerns may arise from time to time. If you have a concern and your Ambassador is unable to address it quickly, please let us know so we can respond promptly. Our management team works diligently to respond to concerns in a timely manner. Let us try to help assure that you are satisfied every step of the way!

Ambassador

After you have had a chance to meet our Leadership Team, we will assign you an Ambassador. This special team member will meet with you every day Monday through Friday to see how you’re doing and to make sure your needs are being addressed. We want to know what is important to you and understand your preferences while you are under our care. If you have a need or concern, please let your Ambassador know so that he or she will work to address your concerns promptly. In addition to your Ambassador, our teams of dedicated employees remain available to answer any questions you may have or to address your specific needs.

Interact II

INTERACT II is an acronym for “Interventions to Reduce Acute Care Transfers”.

Interventions are designed to improve the identification, evaluation, and communication of changes in resident status in order to reduce the frequency of resident transfers to an acute care hospital (re-hospitalization).